FinTech & Banking
🇬🇧 UK
RAG Support Agent That Cut Ticket Load by 58% for a UK FinTech
ClientUK-based FinTech Startup
Region🇬🇧 UK
IndustryFinTech & Banking
Timeline8 weeks
The Challenge
Support volume was doubling every quarter. Agents answered the same KYC, fee, and onboarding questions daily, CSAT was slipping, and hiring in London was too expensive to scale linearly.
Our Solution
We shipped a RAG-based support agent grounded only on the client's verified docs — with citation-backed answers, human handoff, and full audit logs for FCA-style compliance. Deployed in their UK cloud region for data residency.
Measurable Results
-58%L1 ticket volume
24/7Instant coverage
+19 ptsCSAT improvement
“The bot answers like our best agent — with sources. Compliance signed off without a single change.”
— Head of Operations, UK FinTech
Tech Stack
RAGLLM IntegrationPythonPineconeReactAWS UK
Services: AI Automation · Software Development
